FAQS
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General
Payment
Product Care
Shipping
Magically Marrero is not responsible for lost, stolen, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping info.
In the unlikely event that your package is delayed/missing, please contact the delivery carrier.
USPS - https://www.usps.com/help/missing-mail.htm
UPS - https://www.ups.com/us/en/help-center/claims-support.page
We kindly ask that all of our customers double check their address before order submission for accuracy. Naturally, we can not be responsible for packages sent to an incorrect address.
Once the order is in the hands of the carrier, please note that we no longer have control over package integrity. Therefore, we are not responsible for weather-related damage or delays to packages. Please note anticipated delivery dates and plan accordingly to secure your package in the event of inclement weather.
We hope no one ever has a challenge with shipping, but if so, please reference the above links to each specific carrier.